Name: Matt Terry

Age: 19

Qualification: Customer Service Apprenticeship Level 2

Work Place: The Range

I achieved good grades at school nine A-C’s. I went to college to do communications studies and music technology, music is my hobby and I am in a band called ‘The Saddest Day’ and gig regularly. While I was at college I got a part time job at The Range to earn some cash. When I left college I started working full time in the furniture department.

I serve customers and have a lot of interaction, as the customers relay on me to give them good sound advice, as some of the furniture they purchase is quite expensive. Other duties I carry out include ordering items of furniture; I help design the layout of the shop floor, deal with any complaints and resolve any issues or problems.

I think the Apprenticeship is a good thing to do and I enjoy it, the maths is challenging, it takes me back to my school days, its strange how much you forget if you don’t implement it all the time, however, with my Assessors help, I soon remembered. I have achieved my Technical Certificate and I am now working towards my NVQ, which is all relating to my day to day duties. When my Assessor visits she will go through my coursework. If I have any problems, she will explain until I understand. I can contact my Assessor at anytime and she will always offer me full support.

My goal is to work towards retail management or to join the Police Force. I have always been interested in the Police; I would like to have an authoritative, challenging role to play within my career.

I would definitely recommend doing an Apprenticeship through Fareport, its rewarding and great fun and it’s a great qualification to add to your CV.